Standard Chartered Bank is Hiring B.Com, MBA Finance,ICWA,CA Inter

Job: Retail Banking
Primary Location: ASEAN & South Asia-India-Bangalore
Schedule: Full-time
Employee Status: Permanent

About Standard Chartered 

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  

To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Domain Capabilities

Product / Domain Knowledge

• Possesses interpretive knowledge on the domain and works from the operations and technology perspective.
• Should have end to end Interchnage  settlement accounting process knowledge..
• Complete understanding of risk points in the product
• Able to identify the process gaps & mitigate risk around card setttlement  process.
• Provides guidance and clarification to others on principles & products
• When there is a change in process advised by Country due to change in Bank policy, VISA/Master guidelines etc., this is to be socialised with the entire team to ensure adherence
• Explains how principles apply to work activity
• Should be able to interpret the Franchise guidelines, local guidelines and policies and apply to the current process,
• Obtains feedback, develops or recommends changes to policies and procedures
• Is constantly engaged with Country / Technology / various customer touchpoints and recommends changes to processes so that they could be made simple
• Handles exceptions which are complex, is able to judge to a fair degree the consequences of the exceptions.
• An awareness of linkages with other products/ process, linkages with various systems, hub resources and country resources.
• Able to relate how each one of it impacts and correlate to each other

Process Management

• Identify and eliminate process waste (excessive movement & transportation, wait time, defects, underutilized people/resources & non value added processing steps).
• Able to do an end to end process review of settlement Processing and its workflow, identify the process gaps, non value added activities etc and suggest areas of improvement.
• Assess process health through key metrics
• Should be able to make/reveiw the volume/error trend & use the same for optimising the team efficiency
• Analyses and remedies inefficiencies in processes
• Ensure updated DOI’s and end to end system / process manual on a regular basis
• Advises on multiple processes and trains staff.
• Instill in team the sense of urgency for change
• Makes decisions on area of control and can identify issues that need to be escalated

Capacity Planning

• Ability to categorize and to quantify the work plans to suit the SLA requirements
• Review  cycle times for correctness of input
• Develop capacity model for projection of FTE requirements.
• Comprehensively describes approach to capacity management and reasons behind it, and applies this approach across a broad range of platforms while taking ownership for their capacity management
• Defines and mitigates capacity risks
• Displays flexibility in altering  plans to achieve objectives or adapt to situations.

Operational risk Management

• Analyses, interprets and monitors operations risk and suggests mitigation techniques to reduce such risk
• Check inherent risk of product and process in the operating environment and demonstrate support for the internal program through behavior, presentations, and discussions
• Able to identify early warning signals and to initiate remedial action.
• Able to anticipate and detect fraud and take preventive measures keeping the global fraud environment in mind. 
• Establish prevention and detection internal controls with an end-to-end perspective (from transaction to customer), which address potential risks of inefficiency, ineffectiveness, fraud, abuse or mismanagement
• Use of internal/external audit findings to further improve service excellence
• Promote & enable a culture of audit readiness at all times in order to ensure no failed audits
• Instructs others in the area of operations risk assessment and monitoring

Behavioural Capabilities
Precision Accuracy

• Executes tasks and assignments accurately within team and self
• Possesses ability to differentiate between quality and excellence in the real time BAU activities
• Able to provide solutions and ideas to bring down errors.
• Create an error free culture by leveraging behavioral recognition, system requirements and other pressure points
• Create a collaborative mindset towards driving quality work  

Client Centric

• Instills a strong internal and external customer mindset in the team by setting service quality standards.
• Takes ownership of team goals in addition to their own
• Understands customer’s requirements, able to apply them and guide others
• Understands the relative strength of each customer segment’s priorities and requirements
• Able to generate and implement improvement ideas for error free processing and better customer service
• Able to initiate contact with customers to create a network with customers and seek feedback on service
• Is able to serve customer within boundaries of policies and procedures without compromising on mandated procedures/ change process model

Communication

• Clearly articulates and confidently expresses ideas and arguments
• Listens well and offers positive and creative solutions
• Ability to communicate in a collaborative manner without conflicts
• Be able to give open and honest communication to demonstrate ethical leadership with integrity
• Demonstrates presentation skills

Problem Resolution

• Uses sound judgment in solving unexpected problems
• Able to suggest quick workarounds to handle problems
• Able to identify and highlight problems and identify/implement actions to resolve same.
• Able to guide team members in managing problems.
• Takes corrective actions during crisis and conflicts
• Able to perform thematic analysis to identify potential issues and implement appropriate solution

Managerial Capabilities
Stakeholder Management

•  Able to put forth areas of concern and assistance required from Countries for improvement in operations
• Understands concerns and needs of the stakeholders
• Asses ones work and processes by their impact on stakeholder's concerns.
• Being able to give confidence to stakeholders that their interests are protected.
• In the event of any unforeseen incidents, proactively manage flow of information to stake holders and reassure with concrete steps that all in control

People Management

• Understands human emotions and how it can affect performance at work.
• Able to lead, motivate and develop a bigger team
• Fully committed to team engagement
• People Effectiveness & Management Skills which would inspire, motivate  and engage team members to achieve higher performance
• Successfully develops and retains talented individuals
• Able to delegate effectively within the team ensuring development of subordinates
• Ability to personally relate to each member of the team and be able to objectively evaluate performance - courageous to differentiate great performance from just good performance
• Able to establish a culture for rewarding good performance and for taking effective action on poor performance.
• Facilitates clear expectations and processes for teamwork, team roles and team talk

Change Management

• Develops procedures for change and ensures that they are effectively documented & communicated to all
• Able to drive change and provide constructive feedback
• Demonstrates a positive attitude and commitment  to change and instills in teams the sense of urgency for change
• Supports  managers on the effects of change within their teams/ processes through consultation and facilitation
• Uses tools specified to facilitate change.

Project Management

• Proactively identifies what needs to be done and takes appropriate actions
• Seeks out others involved in a situation to learn their perspectives
• Understands the need for projects/ initiatives and able to lead a small team in a small-scale projects  and contributes towards the decision-making

Financial and Budgetary Management

• Able to understand Financial Concepts.
• Describes the internal control procedures and systems (e.g. processing company invoices)

Data Analytics

• Ability to decide based on the available information in hand to recommend decisions.
• Understanding the data points how it matches / breaches the rules.
• Analyzing transactions to bring out trends and patterns.
• Identifying the key information required from other sources
• Co-relate all the inputs, analysis and summarize the findings.
• Able to analyze the trends and patterns in the unit (Volume, capacity, performances & errors)

Strategy Formulation & Implementation

• Understands the strategies and priorities of the organization
• Able to execute given actions that will contribute towards achieving business strategies 

Our Ideal Candidate

Qualification - B.Com, MBA Finance,ICWA,CA Inter

 Experience-  5 years of experience possessing the following skills

• People Management Skills
• Stake Holder Management
• Communication skills
• Multi Tasking
• Decision making

Apply now to join the Bank for those with big career ambitions.

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