Job: Retail Banking
Primary Location: ASEAN & South Asia-India-Bangalore
Schedule: Full-time
Employee Status: Permanent

About Standard Chartered 
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  

To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Domain Capabilities
Product / Domain Knowledge
  • Possesses interpretive knowledge on the domain and works from the operations and technology perspective.
  • Should have end to end Interchnage  settlement accounting process knowledge..
  • Complete understanding of risk points in the product
  • Able to identify the process gaps & mitigate risk around card setttlement  process.
  • Provides guidance and clarification to others on principles & products
  • When there is a change in process advised by Country due to change in Bank policy, VISA/Master guidelines etc., this is to be socialised with the entire team to ensure adherence
  • Explains how principles apply to work activity
  • Should be able to interpret the Franchise guidelines, local guidelines and policies and apply to the current process,
  • Obtains feedback, develops or recommends changes to policies and procedures
  • Is constantly engaged with Country / Technology / various customer touchpoints and recommends changes to processes so that they could be made simple
  • Handles exceptions which are complex, is able to judge to a fair degree the consequences of the exceptions.
  • An awareness of linkages with other products/ process, linkages with various systems, hub resources and country resources.
  • Able to relate how each one of it impacts and correlate to each other
Process Management
  • Identify and eliminate process waste (excessive movement & transportation, wait time, defects, underutilized people/resources & non value added processing steps).
  • Able to do an end to end process review of settlement Processing and its workflow, identify the process gaps, non value added activities etc and suggest areas of improvement.
  • Assess process health through key metrics
  • Should be able to make/reveiw the volume/error trend & use the same for optimising the team efficiency
  • Analyses and remedies inefficiencies in processes
  • Ensure updated DOI’s and end to end system / process manual on a regular basis
  • Advises on multiple processes and trains staff.
  • Instill in team the sense of urgency for change
  • Makes decisions on area of control and can identify issues that need to be escalated
Capacity Planning
  • Ability to categorize and to quantify the work plans to suit the SLA requirements
  • Review  cycle times for correctness of input
  • Develop capacity model for projection of FTE requirements.
  • Comprehensively describes approach to capacity management and reasons behind it, and applies this approach across a broad range of platforms while taking ownership for their capacity management
  • Defines and mitigates capacity risks
  • Displays flexibility in altering  plans to achieve objectives or adapt to situations.
Operational risk Management
  • Analyses, interprets and monitors operations risk and suggests mitigation techniques to reduce such risk
  • Check inherent risk of product and process in the operating environment and demonstrate support for the internal program through behavior, presentations, and discussions
  • Able to identify early warning signals and to initiate remedial action.
  • Able to anticipate and detect fraud and take preventive measures keeping the global fraud environment in mind. 
  • Establish prevention and detection internal controls with an end-to-end perspective (from transaction to customer), which address potential risks of inefficiency, ineffectiveness, fraud, abuse or mismanagement
  • Use of internal/external audit findings to further improve service excellence
  • Promote & enable a culture of audit readiness at all times in order to ensure no failed audits
  • Instructs others in the area of operations risk assessment and monitoring
Behavioural Capabilities
Precision Accuracy
  • Executes tasks and assignments accurately within team and self
  • Possesses ability to differentiate between quality and excellence in the real time BAU activities
  • Able to provide solutions and ideas to bring down errors.
  • Create an error free culture by leveraging behavioral recognition, system requirements and other pressure points
  • Create a collaborative mindset towards driving quality work  
Client Centric
  • Instills a strong internal and external customer mindset in the team by setting service quality standards.
  • Takes ownership of team goals in addition to their own
  • Understands customer’s requirements, able to apply them and guide others
  • Understands the relative strength of each customer segment’s priorities and requirements
  • Able to generate and implement improvement ideas for error free processing and better customer service
  • Able to initiate contact with customers to create a network with customers and seek feedback on service
  • Is able to serve customer within boundaries of policies and procedures without compromising on mandated procedures/ change process model
  • Clearly articulates and confidently expresses ideas and arguments
  • Listens well and offers positive and creative solutions
  • Ability to communicate in a collaborative manner without conflicts
  • Be able to give open and honest communication to demonstrate ethical leadership with integrity
  • Demonstrates presentation skills
Problem Resolution
  • Uses sound judgment in solving unexpected problems
  • Able to suggest quick workarounds to handle problems
  • Able to identify and highlight problems and identify/implement actions to resolve same.
  • Able to guide team members in managing problems.
  • Takes corrective actions during crisis and conflicts
  • Able to perform thematic analysis to identify potential issues and implement appropriate solution
Managerial Capabilities
Stakeholder Management
  •  Able to put forth areas of concern and assistance required from Countries for improvement in operations
  • Understands concerns and needs of the stakeholders
  • Asses ones work and processes by their impact on stakeholder's concerns.
  • Being able to give confidence to stakeholders that their interests are protected.
  • In the event of any unforeseen incidents, proactively manage flow of information to stake holders and reassure with concrete steps that all in control
People Management
  • Understands human emotions and how it can affect performance at work.
  • Able to lead, motivate and develop a bigger team
  • Fully committed to team engagement
  • People Effectiveness & Management Skills which would inspire, motivate  and engage team members to achieve higher performance
  • Successfully develops and retains talented individuals
  • Able to delegate effectively within the team ensuring development of subordinates
  • Ability to personally relate to each member of the team and be able to objectively evaluate performance - courageous to differentiate great performance from just good performance
  • Able to establish a culture for rewarding good performance and for taking effective action on poor performance.
  • Facilitates clear expectations and processes for teamwork, team roles and team talk
Change Management
  • Develops procedures for change and ensures that they are effectively documented & communicated to all
  • Able to drive change and provide constructive feedback
  • Demonstrates a positive attitude and commitment  to change and instills in teams the sense of urgency for change
  • Supports  managers on the effects of change within their teams/ processes through consultation and facilitation
  • Uses tools specified to facilitate change.
Project Management
  • Proactively identifies what needs to be done and takes appropriate actions
  • Seeks out others involved in a situation to learn their perspectives
  • Understands the need for projects/ initiatives and able to lead a small team in a small-scale projects  and contributes towards the decision-making
Financial and Budgetary Management
  • Able to understand Financial Concepts.
  • Describes the internal control procedures and systems (e.g. processing company invoices)
Data Analytics
  • Ability to decide based on the available information in hand to recommend decisions.
  • Understanding the data points how it matches / breaches the rules.
  • Analyzing transactions to bring out trends and patterns.
  • Identifying the key information required from other sources
  • Co-relate all the inputs, analysis and summarize the findings.
  • Able to analyze the trends and patterns in the unit (Volume, capacity, performances & errors)
Strategy Formulation & Implementation
  • Understands the strategies and priorities of the organization
  • Able to execute given actions that will contribute towards achieving business strategies 
Our Ideal Candidate

Qualification - B.Com, MBA Finance,ICWA,CA Inter
 Experience 5 years of experience possessing the following skills
  • People Management Skills
  • Stake Holder Management
  • Communication skills
  • Multi Tasking
  • Decision making

Apply now to join the Bank for those with big career ambitions.

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