Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Department Overview
Governance comprises Governance, Transitions and Third Party Governance organizations across India and the Philippines. It also includes the Wells Fargo EGS India country governance responsibilities across all the sites in India.

About the role
The requirement includes proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with all risk and compliance program requirements.
Ability to deal with ambiguity, manage in a complex matrixed environment and ability to manage, communicate with and report to senior stakeholders would be key expectations from the role. This role will have interactions with India site leaders, LOB leaders and also the ESS Governance function. The Manager is expected to achieve success by leading himself/ herself, his/her team, and the business. Specifically he/she will:
Lead the team with integrity and create an environment where the team members feel included, valued, and supported to do work that energizes them
Accomplish management responsibilities viz. sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, completing daily management tasks

  • Re define WFEGS governance strategy and deliver on the same
  • Ensure effective definition of governance parameters and reporting on the same at the appropriate forums (Board/Board Committees/Councils)
  • Ensure identification of and adherence to relevant policies / compliances by various functions – leverage existing teams to deliver on the same
  • Track and ensure closure of risk observations and corrective actions across the WFEGS
  • Implement enterprise priorities across WFEGS / monitor the implementation of the same in WFEGS as the case may be – RRP related activities, BPM, Model governance
  • Define platform process governance strategy and implement the same – includes steady state certifications and related activities
  • Define the country governance framework for India and ensure that the mechanisms to implement the same across sites are established and monitored
  • Focus on local compliance requirements and effective co-ordination between sites to deliver uniform team member experience to the extent possible
  • Provide guidance, leadership and required support to the Site Leaders across sites in India
  • Design and generate relevant country dashboards and be able to present a consolidated outlook on the same
  • External relationship management with relevant industry forums, regulatory bodies (can be through functions)
Market Skills and Certifications
  • CA/ Post grad in Finance/Business preferred (can be reviewed for candidate with relevant experience in the above areas)
  • Overall experience of over 18 years – preferably a recent stint in the risk / governance / audit function of an entity involved in offshoring activities in the financial services sector
  • Experience in and/or understanding of Risk / Audit org structures, functions of various lines of defense, compliance, legal and ops risk
  • Understanding of governance structures and roles of Board, board committees, statutory councils/ committees
  • Understanding of inter-company relationships/ Legal Entity relationships, agreements, resolution and recovery planning
  • Knowledge of India compliance requirements / resources to access and leverage; processes to be put in place for compliance/ practices around local regulatory compliance in the ecosystem
  • Experience in process quality assurance and governance
  • Ability to think strategically, define goals, identify dependencies and plan execution
  • Experience in structuring, building and managing diverse teams
  • External industry bodies connects/ regulatory relations would be an advantage
  • Attention to detail, results oriented, self-confident and comfortable dealing with senior managers and executives
  • Excellent verbal and written communication skills; Ability to research and report on a variety of issues using problem solving skills
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Ability to interact with integrity and a high level of professionalism with all levels of team members/ management, and influence senior stakeholders
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic work environment
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

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