Experience - 7+ years of end to end PTP/AP experience. SAP Must/Oracle Must/Helpdesk experience Must for U.S Region
Education Qualification – B.COM/M.COM/MBA
Below is the job description for your reference
Ø End to End P2P process knowledge
Ø Helpdesk support - Daily communication/interaction via email/phone
Ø Solve Vendor / requestors queries or direct the queries to the right party
Ø Solve PTP issues on time within defined SLA
Ø Manage workload requirements according to available capacity and volumes and respond to all internal stakeholders’ inquiries quickly, effectively and professionally
Ø Collect, record systems/ operational issues, maintain log on helpdesk queries
Ø Expedite service delivery (if required)
Ø Create and execute reports
Ø Publish the daily and monthly dash board to management
Ø Ensure all activities are compliant with policies and procedures
Ø Build good relationship with buyers, requesters and the suppliers
Ø Develop/ Maintain Templates & Data library in collaboration with the customer
Ø Update / create Standard Operating Procedures (SOPs) and process maps
Ø Provide continuous improvement in processes using LEAN or Six-Sigma methods
Ø Research/ resolve escalations and and client issues
Ø Candidate should be Flexible with Night shifts.
Ø Required Skills
Ø Strong operational expertise in PTP domain
Ø High energy, influencing & excellent communication skills -for Indian Region))
Ø Significant client interaction
Ø Ability to work across time zones
Ø Self Motivated and Can work with minimum support
Ø People or team handling experience
Ø Working experience on ERP’s like SAP / Oracle and AP related tools
Ø Proficient in MS Office
Ø High customer service orientation for helpdesk processes
Ø Ability to Multi-task and prioritize
· Positive attitude with a focus on execution
Qualifications
B.Com/MBA/M.Com/CA-Inter/CA
SAP
Good Communication Skills
Primary Location
: IN-Karnataka-BangaloreSchedule
: Full-time
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